Policies
These policy pages are here to make key information easy for clients to find, download, and review.
Cancellation and bookings policy
View the current policy for cancellations, booking expectations, and service changes.
Complaints policy
Read how concerns or complaints can be raised and how they will be handled.
Cookies policy
Placeholder page for website cookie use and visitor consent information.
Customer digital data policy
Placeholder page for how customer information will be stored, used, and protected.
Key handling and home access policy
View the rules and safeguards for home access, keys, and property security.
Service and safety policy
Read the safety expectations and service boundaries for pets, owners, and visits.
Terms and conditions
Review the current terms that apply to bookings and service use.